Monday, December 13, 2004

Miscellaneous


Fall Foliage
Originally uploaded by burk61.
Here is a picture from the Durham's visit over Thanksgiving, taken in Central Park.

A few weeks ago I mentioned that Margaret had received an award at work. In the mail the other day, I opened the write-up that was read about her in her absence. Here's what it said:

"Margaret demonstrated outstanding client service at BellSouth in her role as the training and communications lead for the CRM call center application implementation for small business. The training impacted 3,000 people and was touted by BellSouth folks as "the best and smoothest training BellSouth has received." Her work with the small business segment led to interest by BellSouth's medium to large business. Margaret leveraged the training solution for the small business and planned, estimated, and sold the training and communication effort for the medium/large business. This resulted in $150K win for the firm. She is currenlty on a temporary relo in New Jersey leading the training initiative for 2 workstreams of Ricoh's global ERP system implementation."

I have no idea what that means, but I am sure proud!!!

1 Comments:

At 3:14 PM, Anonymous Anonymous said...

Dear John & Margaret,

thanks for sharing the details on Margaret's outstanding work! We had a feeling that the performance had to have been outstanding, but the description outpaces our wildest imaginations.

Congratulations!!

Love, K&S

 

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